Question 1

How much does a handpan from It cost? joy instrument?

Accepted Answer

The cost of the instrument depends on the number of notes and the complexity of manufacturing the tuning (scale). In our instruments section we present prices for some of the tunings (scales) we produce.

Question 2

Is it possible to make a system (scale) that is not presented on your website?

Accepted Answer

Yes, you can. We produce a large number of tunings (scales), some of them are presented on the website.

Question 3

How to make an order?

Accepted Answer

You can place your order in the "Pre-order" section or contact us by email Itjoyinst@gmail.com(mailto:Itjoyinst@gmail.com)

Question 4

Is it necessary to pay in full in advance?

Accepted Answer

No. No need. But in order to filter serious requests from mere interest, we may ask for a small non-refundable deposit before production begins, especially if it is not a regular build (scale). This amount will be taken into account when paying for the instrument.

Question 5

How long does it take to make a tool?

Accepted Answer

Typically this can take from two weeks to six months depending on the complexity of the scale (scale) and the workload of the workshop. The fastest way to purchase Handpan It.Joy is by looking at the available now section.

Question 6

What material are the It tools made of? Joy?

Accepted Answer

It.Joy is made from several grades of stainless steel, as well as nitrided steel.

Question 7

What size are the It.Joy tools?

Accepted Answer

It.joy (https://it.joy/)instruments in the standard version have a diameter of approximately 53 cm and a height of 27-28 cm. Weight is about 5 kg. Please contact us regarding the possibility of producing instruments of other sizes.

Question 8

How much does shipping and customs fees cost?

Accepted Answer

Within the European Union and Ukraine, delivery costs from 20 to 70 €, without customs duties. Outside the European Union and Ukraine, check the amount of duties in the country of receipt.

Question 9

What is included in the It.Joy tool?

Accepted Answer

The delivery set includes a lightweight bag with a shoulder strap, Phoenix oil for care and microfiber for wiping. A hard case can be purchased for an additional fee.